Showing posts with label Google Voice. Show all posts
Showing posts with label Google Voice. Show all posts

Monday, August 3, 2015

Apple Is Prepping a New Feature to Kill off Voicemail - http://clapway.com/2015/08/03/apple-is-prepping-a-new-feature-to-kill-off-voicemail-345/

Business Insider is reporting that Apple employees are currently testing a new feature in iOS that could help bridge the gap between people who like using voicemail and people who don’t.


The Death of Voicemail


Apple plans to use Siri’s speech-to-text transcription abilities in order to relay Voicemail directly to the user without them having to go in and actually accessing the feature. This is a great solution since people either love Voicemail or hate it. Business Insider correctly assumes that most people like to leave voicemails because they’re quick and easy, but people receiving voicemails typically don’t like to stop what they’re doing, and dial into their Voicemail to receive information that could be easily be received through a simple text. Apple’s solution gives users the best of both worlds.


How Will the Process Work?


The whole process is relatively simple on the user’s end, though there are obviously more complex things going on behind the scenes. When makes a phone call that isn’t received by who they are trying to call, Siri will answer the phone call rather than having the call be picked up by a regular audio receiver.


The report says that the iCloud Voicemail system that Siri will be utilizing has the ability to tell the caller where the receiving user is and why they aren’t able to pick up the phone — a feature that is hopefully optional. But the gist is that Siri will listen to the caller’s message and transcribe it in a text message.


Apple will most likely be using the same process Siri already uses in order to transcribe speech-to-text when users send oral text messages. So, while Apple has stated that Siri is due for another upgrade when iOS 9 hits, don’t expect messages to be perfect every time.


The Release Schedule


Apple isn’t the first to utilize a function like this. Google Voice users have had this function for years, though the messages are mostly useless unless the caller speaks incredibly clear.


Apple is currently prepping the new voicemail feature for a release sometime in 2016.



 


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Apple Is Prepping a New Feature to Kill off Voicemail

Friday, July 24, 2015

Google Voice Gets More Accurate Voicemail Transcriptions - http://clapway.com/2015/07/24/google-voice-gets-more-accurate-voicemail-transcriptions567/

Google Voicemail Errors Cut By Nearly 50%


When Google Voice first hit the scene as a way to transcribe your voicemail, it was hailed as both a massive technological achievement, and a total laughingstock. Finally, you could hear your voicemail transcribed instead of hearing someone (your aunt? Probably your aunt. Aunts love voicemail.) talk. Well, kind of. The poorly transcribed messages made for some good laughs, and then we moved on and went back to just voicemail. But Google Voice is still around, and it wants to win you back over. Google’s voicemail transcriptions have gotten an upgrade, and an effective one at that. Google claims that their newest update to Google Voice has cut down errors in the transcriptions by a whopping 49%. What you’ll now lack in hilarious misunderstandings, you’ll gain in actual messages!


Google Was Helped By Their Users To Improve Voicemail


To get to the bottom of what made Google Voice so bizarrely ineffective, Google actually asked some of their users to share voicemails. The Google Voice team went to work researching these messages, understanding the bigger reasons why it was doing a poor job of voicemail transcription. Eventually, they discovered a cause and set to work on rectifying it.


Google Voice Did Away With Keyword System


As it turns out, Google Voice’s method of spotting keywords simply was not a good enough method. Google has instead begun using deep neural networks, or DNNs, which they found to be a far more consistently effective tool for transcribing voicemails. However, DNNs were still a flawed system by themselves, unable to adapt to circumstances such as noises or an increased distance between the speaker and the phone. But these DNNs were also LSTM (long short-term memory). An LSTM uses something of a recurrent neural network (RNN) to learn. It adapts to the data it collects. It sounds amazing, but is still given a difficult process by Google Voice and needs more time to continue learning and adapting.


Google Voice Update Currently Available


If you already have Google Voice, good news: you’ve already done the work. You’ll receive the new update. Those who don’t have it but are interested can sign up for an account, or get a Google Voice Lite account if you want the voicemail transcriptions but not a new number.



 


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Google Voice Gets More Accurate Voicemail Transcriptions